Tenant Information


electricity and gas connection


You will need to phone Synergy and Alinta Gas at your earliest convenience to connect the accounts in your name.  In most cases this will be completed over the phone.  If you live in a strata building and they cannot find your unit, please check with your property manager as it may be invoiced by the strata company direct to your property manager. Synergy: 13 13 53 Alinta Gas: 13 13 58

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rental payments


Rent under your Residential Tenancy Agreement is payable in advance.  If at any time you are unable to make a rental payment, on or before the due date, please make immediate contact with one of our property managers, so that we can do our best to accommodate you.

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bond


Your bond will be lodged with the Bond Administrator with the WA Department of Consumer & Employment Protection.  Once you have vacated the property we lodge a 'Bond Disposal Form' to the Department of Consumer & Employment Protection in order for your bond to be refunded. The bond is held as security against any damage or undue wear and tear.  The bond will be refunded promptly after you vacate, provided the premises are left in the same condition as they were at the commencement of the tenancy (or as close to as possible).

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routine inspections


During the course of your tenancy, our Property Managers will inspect the premises once after the first 6 weeks of the tenancy, and every 3 months thereafter.  These inspections are carried out during our normal office hours only and you will receive written notification at least 7 days in advance.  You are welcome to be present during an inspection, however if you are unable to be present, the office keys will be used.  Please be sure to provide the property manager with your alarm code if applicable and keep any dogs outside for the inspection.

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insurance


We strongly recommend you arrange your own contents insurance as your possessions will not be covered by the owners insurance.

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repairs and maintenance


All repairs are attended to as promptly as possible, however it is often necessary to obtain the property owner's approval and/or quotes before any work can commence, so a delay is sometimes unavoidable. Where applicable, the upkeep of the gardens and grounds are your responsibility.  Please do not store unnecessary paper, rubbish, bottles, cans etc. on or around the premises.

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