Moving out of a rental can be stressful - between packing boxes, organising removalists and preparing for the final inspection, cleaning often ends up at the bottom of the list. But leaving it too late can cost you your bond.
Tenants are required to return the property in the same condition it was in at the start of the tenancy, allowing for fair wear and tear. That’s why many choose to hire professional vacate cleaners to meet the standards expected by landlords and property managers.
Consumer Protection is reminding tenants to be cautious when booking cleaners. While most do the right thing, some tenants have been left out of pocket after poor quality or incomplete cleaning jobs. Common complaints include cleaners missing areas, causing accidental damage, or refusing to return for touch-ups or refunds once the keys have been handed back.
To avoid problems:
Do your research - check the cleaner’s ABN, reviews and references before booking
Avoid paying upfront
Walk through the property with the cleaner before they start
Inspect the work before returning the keys
Keep receipts for all services, including carpet cleaning
A thorough clean is just one part of a smooth move out. Make sure you also remove all belongings, repair or pay for any damage beyond fair wear and tear, and leave the home in similar condition to when you moved in.
Your Property Condition Report is your best friend during this process. It details the state of the home at the start of your lease and can help resolve disputes about cleaning or repairs. Keeping your copy, along with all cleaning receipts, can make getting your bond back faster and easier.